Let's meet Shervin MohdShahrul, Concierge of Sunway Putra Hotel. For him, a Concierge will be the first person to go to whenever a hotel guest need a local guide in and around the city which is why he always equipped himself with the latest information on the happening not only around the city, but also in his establishment too. He will always pay special attention to guest who is on their first visit to Malaysia and he will make it his personal responsibility to customize a travel itinerary for his guests to ensure they will experience the true culture and heritage of Malaysia.
Being a Concierge is a 'family' activityssas his father use to be a Concierge too. His favorite part of being a Concierge is learning new skills, making new friend along his career path and hearing the satisfaction of his guest from the recommendation from him.
Shervin enjoy watching movie and playing games during his day off.
Look out for Shervin, who is a member of Malaysian Hotel Concierge, easily recognized with his jovial smile if you happen to be at Sunway Putra Hotel Kuala Lumpur
Best memory: One of the guests was happy with the service I gave and this was mentioned on TripAdvisor site. This indirectly recognized my dedication & hard work that I put in throughout the years.
Also, I was appointed as "smile" ambassador, it is always fun to bring cheer and smile to each face.